We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.

1. Request for the returned or exchanged items

• The customer has to contact us to get a return authorization return address or exchange authorization within 30 days upon receipt if you want to return or exchange your purchase.
• Items received unused , not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
• Items received in original packaging.

Note: 1. Shipping fee is non-refundable, except in cases where we have made a shipping error. 2. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).

2. Return

If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 30 days upon receipt.

We return by mail. If it is a quality problem, customers will get a free return, we will bear the return freight. Otherwise the customer bears it. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).

Please sent email to sales@kkjshop.com for return request, or contact us here, we will get back to you within 2 business day.

Exchanges

Exchange is available if you are not 100% satisfied with your purchase within 30 days upon receipt.

We exchange by mail. If it is a quality problem, customers will get a free exchange, we will bear the exchange freight. Otherwise the customer bears it. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).

Please sent email to sales@kkjshop.com for exchange request, we will get back to you within 2 business day.

How long does it take to process my return

Once we have received your package, if you ask for return, your refund will be processed within 2 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.

Shipping returns

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@kkjshop.com for questions related to refunds and returns.